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AI chatbot for Freshdesk

Create an AI chatbot from your Freshdesk site in minutes. Help users faster and deflect repetitive questions.

Biel.ai Dashboard

Powering docs for

GrepTime
ScyllaDB
SecuroSys
Smart Glocal
Talon.one
Tezos
Interfaceware
GrepTime
ScyllaDB
SecuroSys
Smart Glocal
Talon.one
Tezos
Interfaceware
The reality

Your Freshdesk docs work fine.
Finding stuff in them? Not so much.

Developers skip the search and go straight to Slack. We can fix that (and save your sanity).

AI-Powered Search Demo
Powerful features

Key features for Freshdesk

Built specifically for Freshdesk with all the features you need to transform your documentation experience.

Freshdesk-first indexing

Auto-crawl your Freshdesk site (Markdown, MDX, versioned docs).

No manual tagging. No broken links.

Natural language search

Understands code syntax, error messages, and API terms.

"Fix 'undefined variable' in Python SDK" → Direct link to troubleshooting section.

Customizable widget

Match colors, fonts, and UI to your Freshdesk theme.

Add your own "Suggested Questions" (e.g., "How to contribute?").

Doc gap analytics

See which queries the AI couldn't answer.

Fix missing content before users complain.

GDPR-ready for enterprise

Secure by design.

Domain-lock your widget. Block external access.

Quick integration

Easy setup with official plugin.

See the docs

Search less, find more

14 days free trial
15 min setup
20+ integrations

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