Solutions articles
Your support knowledge base. Folders, categories, and articles all preserved as metadata for citations.
Solutions > Folders
Coming soon · Freshdesk
Ask AI for your Freshdesk Help Center
A native Biel.ai source connection for Freshdesk is in development: Solutions articles, multi-product KBs, and agent-side answers in tickets. Index public Help Centers by URL today.
No credit cardEU-hosted14-day free trial
What Biel will read from Freshdesk
Four content types, one chatbot.
Freshdesk Solutions is where your support team's knowledge lives. Biel will turn that into self-serve answers for customers and suggested replies for agents.
Multi-product KBs
Freshdesk supports multiple products under one account. Each product KB will index as its own source so answers stay scoped.
Product A, B, C
Multi-language Solutions
Each language version of your Solutions content is indexed as a separate source. Readers get answers in their language.
/en/, /de/, /es/
Public Help Centers
Already supported today via URL indexing. Point Biel at your public Help Center URL and it crawls the rendered site.
Available now
What we can answer today
When will the native Freshdesk integration ship?
In development. The native API connection will support private agent-only articles and multi-product workspaces. Sign up for early access and we will notify you when beta opens.
Can I use Biel with Freshdesk today?
Yes, if your Help Center is publicly accessible. Add the live URL as a URL source in your Biel.ai project. Biel crawls the rendered HTML, indexes Solutions articles, and returns source-cited answers. Private agent-only content requires the native integration we are building.
Will it embed inside the Freshdesk Help Center?
Yes. The widget already works in any Help Center that allows custom JavaScript via theme overrides, same install pattern as Jekyll or ReadMe today. Native theme integration is on the roadmap.
Will it support agent-side answers?
Yes. The roadmap includes a Freshdesk app that surfaces Biel answers inside the agent ticket view, so agents get suggested replies grounded in your KB without leaving Freshdesk.
Will it index ticket history?
Not as a primary source. Tickets are noisy and contain customer PII. Solutions articles are the right shape for an AI source. If you want past resolutions captured, the workflow is: turn repeat tickets into Solutions articles, then index those.
Where does our content go?
EU-hosted by default. GDPR compliant. Your KB content is read for indexing only and never used to train models.
Get notified when Freshdesk ships.
We'll email you the moment the native Freshdesk integration is ready.
Use a different platform? See our integration pages for Zendesk, Document360, Confluence, Notion, and Slack.