Solutions articles
Your support knowledge base. Folders, categories, and articles all preserved as metadata for citations.
Solutions > Folders
Coming soon · Freshdesk
Ask AI for your Freshdesk Help Center
Index a public Freshdesk Help Center by URL today. A native connection for private content is in development; join early access for the confirmed beta scope.
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What Biel will read from Freshdesk
Public Help Centers today, private access in development.
Use the public URL crawler today. The planned native connection is focused on content that the crawler cannot access.
Multi-product KBs
Freshdesk supports multiple products under one account. Each product KB will index as its own source so answers stay scoped.
Product A, B, C
Multi-language Solutions
Each language version of your Solutions content is indexed as a separate source. Readers get answers in their language.
/en/, /de/, /es/
Public Help Centers
Already supported today via URL indexing. Point Biel at your public Help Center URL and it crawls the rendered site.
Available now
Availability and planned scope
When will the native Freshdesk integration ship?
In development. Join early access for the confirmed beta scope and timing. Public Help Centers can be indexed by URL today.
Can I use Biel with Freshdesk today?
Yes, if the Help Center is public. Add its live URL as a source in Biel. Private agent-only content is not supported through the public crawler.
Will it embed inside the Freshdesk Help Center?
Yes. Add the widget through a theme override where Freshdesk allows custom JavaScript.
Will it support agent-side answers?
We are evaluating an agent-side app. The initial native integration is focused on private Help Center content.
Will it index ticket history?
Not as a primary source. Tickets are noisy and contain customer PII. Solutions articles are the right shape for an AI source. If you want past resolutions captured, the workflow is: turn repeat tickets into Solutions articles, then index those.
Get notified when Freshdesk ships.
We'll email you the moment the native Freshdesk integration is ready.
Use a different platform? See our integration pages for Zendesk, Document360, Confluence, Notion, and Slack.