AI search · For technical documentation

Find the page. Or ask the docs.

Biel Search returns matching pages. If a reader needs an explanation, Ask AI carries the same query into the chatbot.

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configure routing

Ask AI to answer your question

Workflows (Enterprise)(3 results)

Configure routing rules

Configure routing rules 1. Navigate to Routing rules in your workflow settings

Setting up a workflow

for each project you want to include. 6. Click Save. Configure routing rules 1. Navigate to Routing rules in your workflow settings

Set up custom actions

Actions in your workflow settings. 2. Click Add action. 3. Configure your action: Action type: Slack, Microsoft Teams, Email, Zendesk, Webhook

Customization

Widget

Configure the Biel.ai widget appearance, behavior, and AI settings. See the widget customization guide for the full list of properties.

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100,000+ technical questions answered, 98.7% rated helpful

Two intents. One handoff.

Search when you know where to go. Ask when you don’t.

Use search to find a known page or setting. Use Ask AI when the question needs an explanation drawn from the documentation.

Keyword search

Find the right page

→Returns matching pages immediately for fast navigational queries.
→Works well when an experienced reader knows the page, API, or setting they need.
→Keeps the familiar search-bar and keyboard-navigation workflow.
→Can search one index spanning multiple documentation sites and platforms.
→Offers Ask AI on the same query when a result list is not enough.

Ask AI

Get an explanation

iSynthesizes an answer from the documentation, with sources for verification.
iiHandles questions whose answer spans several pages or uses different terminology.
iiiCarries the search query into the chatbot without making the reader type it again.
ivSupports follow-up questions when the first answer needs more context.
vLogs questions and weak answers so documentation teams can identify content gaps.

Multi-source

One search bar. Every doc you have.

Most teams have docs scattered across three or four platforms: a guide site, an API reference, a GitHub wiki, maybe Confluence or Notion. Biel indexes them all and serves unified results, so users never have to guess where to look.

Docusaurus

Sphinx

Confluence

GitHub README

Notion

OpenAPI spec

One unified search

→ The answer your user needs

No more “where did I read that again?”

Your docs live wherever your team writes them. The reader shouldn’t care. Biel pulls indexed content from every connected source and ranks results across platforms, so users get the right answer regardless of which system happens to host it.

Crawl on a schedule. Re-index on every push. Trigger a refresh via webhook. The search index stays in sync with whatever your team is shipping right now.

Ranking

Control which sources win a search

Not every doc is equal. The official API reference should beat the community thread. Getting-started guides should rank higher for new users. Configure source weighting and ranking rules so the right doc surfaces for the right query.

Boost your sources of truth

Mark official docs as authoritative. Demote community contributions. Set per-source weights so the canonical answer always rises to the top.

api-reference: weight 1.0
community:    weight 0.4
archived:     weight 0.0

ii.

Version-aware ranking

Customers on v3 should see v3 docs, not v1. Tag content by version, environment, or product line and have results filter automatically.

v3 docs: surfaced for v3 users
v1 docs: archived but searchable

iii.

Exclude what shouldn't rank

Internal-only pages, deprecated content, draft articles, customer-specific docs. Set inclusion rules at the path or tag level. Users see what you have approved.

exclude: /internal/**
exclude: tags:draft

Use cases

Three places teams replace their old search

Whether you’re swapping out Algolia DocSearch, an in-house keyword index, or just the default search box your static site generator shipped with: same install, same engine, dramatically better results.

Replacing Algolia DocSearch

Familiar search. Ask AI when needed.

Keep the familiar keyboard shortcut, modal, and page-result workflow. An Ask AI option passes the same query to the chatbot when the reader needs an explanation instead.

Cross-platform unification

One bar across your stack

For teams whose docs span multiple platforms. One search index, one search bar, one ranking system, regardless of where each piece of documentation actually lives.

Internal knowledge search

Replace the broken intranet

Wire Biel up to Confluence, Notion, and Google Drive. Employees ask in plain language, get the answer with the source, and stop pinging colleagues for the same recurring questions.

“Reads all our sites without trouble, and helps us learn what questions our users ask.”

Tim McMakin · Technical Writer at TriliTech

Things teams ask about AI search

How is this different from a chatbot?

Search returns matching documentation pages. The chatbot generates a source-linked answer when a reader needs an explanation; Ask AI passes the current search query between them.

Does Biel provide the keyword search widget?

Yes. Use Biel as your page-search widget, or keep your existing search and install only the chatbot. When both Biel widgets are installed, Ask AI passes the current query to chat.

How are search results kept up to date?

Refresh the index on a schedule, from GitHub Actions, or through the API from your CI/CD pipeline.

Can Ask AI handle multilingual questions?

Yes. Ask AI can answer in the reader's language and link to the supporting documentation.

Can I see what readers search for?

Yes. The dashboard records search queries. Chat analytics separately show answers, sources, ratings, and unanswered questions.

Does it work with private docs behind a login?

Yes. Setup depends on your authentication method. Book a demo to review the options for your stack.

Help users find the page. Or ask for the answer.

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