Privacy policy

At Biel.ai, we respect your privacy and are committed to protecting it in compliance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Biel.ai Software as a Service ("SaaS").

1. Information we collect

When you use our SaaS, we may collect the following information:

• Personal Information: This includes any information that can be used to identify you personally (Personal Data) and may be collected when you register for our SaaS, including your name, email address, and phone number.
• Usage Information: This includes information about how you use our SaaS, such as the date and time of your visits, the pages you view, and other similar information.

2. Legal basis for processing personal data

We process Personal Data in accordance with the principles set out in the GDPR. This includes processing Personal Data where necessary for the performance of a contract, where we have a legitimate interest, where required by law, or where you have provided your consent.

3. How we use your information

We may use the information we collect from you for various purposes, including to:

• Provide and maintain our SaaS.
• Improve, personalize, and expand our SaaS.
• Understand and analyze how you use our SaaS.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to our SaaS, and for marketing and promotional purposes. Biel.ai will not directly contact you if your personal data is retrieved from a customer's website.

4. Your rights under GDPR

Under GDPR, you have several rights with respect to your Personal Data, including the right to access, correct, and delete your Personal Data, the right to object to processing or restrict processing of your Personal Data, and the right to data portability.

5. How we share your information

We do not sell your personal information. However, we may share it with our service providers, customers, and business partners to support our SaaS, comply with legal requirements, or protect our rights.

This may involve third-party providers, such as AI model processors (e.g., for chat interactions), cloud infrastructure, and database services, all of whom contribute to our platform’s functionality. We ensure these providers handle your data securely and in compliance with GDPR and relevant privacy laws.

Additionally, we share chat interactions, including any contained personal data, exclusively with our customers who have implemented our chatbot widget. This is necessary to deliver our services and is safeguarded by strict confidentiality agreements.

For more details on data protection, security measures, and our third-party providers, please visit our Security Overview.

6. Data transfers

Your Personal Data may be transferred to, stored at, and processed in a country other than the one in which your Personal Data was collected. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the GDPR.

7. Distribution list

If you choose to share your email address with us through any of our forms, excluding emails collected from our customers websites, we may collect it and add it to an email list to facilitate communication and updates regarding our Biel.ai Software as a Service ("SaaS") and other related projects operated by techdocs.studio

8. Cookies

To improve user experience and analyze website traffic, we use cookies on our website, including Google Analytics. By continuing to use our website, you consent to the use of cookies.

9. Third-party services

As part of our commitment to enhancing our services and communication, we collaborate with reputable third-party providers. We may collect and share data with third-party services for purposes such as email communication, surveys, data storage, and hosting static sites and forms. Rest assured, your data is treated with the utmost care and in accordance with our Privacy Policy, and we only collaborate with trusted services to offer you the best possible experience.

10. Contact us

If you have any questions about this Privacy Policy or if you would like to exercise any of your rights under the GDPR, please contact us at the details below:

Name: Volcanic Labs SLU

Email: info@techdocs.studio

Address: Plaza de Galicia, Local 7, 38612, Santa Cruz de Tenerife, Spain