Promotion and loyalty platform
One assistant across the docs and the IDE for an API-first product
Talon.One documents a broad, API-heavy product. Its team runs Biel on the docs and in the IDE through MCP, and answers hold a 99% satisfaction rate.
It consistently delivers accurate results, and we've had no issues depending on it as part of our documentation experience. Overall, we're very happy with Biel.ai and would happily recommend it to anyone looking for an AI-powered documentation assistant.
The challenge
Talon.One documents a large, API-heavy product used by both marketing and engineering teams. Questions arrive in more than one place: on the docs site, and inside the tools developers build with.
Answering the same questions across those contexts is slow, and it pulls support and DevRel time away from higher-value work. The team wanted one assistant that answers wherever the question is asked, from the same trusted set of docs.
How Talon.One deployed Biel
Talon.One added the Biel Ask AI assistant to its Docusaurus documentation, so a reader can ask a question in their own words and get a direct, cited answer with links back to the source pages.
The same docs knowledge reaches developers in the IDE through Biel's MCP server, where roughly one in six conversations now happen. The team runs the newest assistant version with an extended prompt tuned to Talon.One's own terminology.
What the questions reveal
The value is not only in answering. Every question is logged and grouped, so the documentation team sees which topics drive the most demand and where readers get stuck.
The unanswered-question log is just as useful: it becomes a ranked backlog of what to write or clarify next, tied to real demand rather than guesses.
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