Reduce the tickets your docs already answer
Biel answers repetitive documentation questions with source links. When the docs are not enough, you can show readers a configured contact path.
14 days free. No credit card required.
Help customers answer common product questions
Grounded answers on the docs and in team chat, a configurable contact path, and a log of the questions that should become documentation.
- Deflect the tickets your docs already answer
- Biel answers common documentation questions before a ticket is filed and links readers to the source. Measure the effect against your own ticket categories and baseline.
- Grounded answers with sources
- Biel retrieves from your indexed docs, provides source links, and is designed to decline when the evidence is insufficient. Generative models can still make errors, so readers can verify important answers against the cited documentation.
- A clear path to your support team
- When the docs do not cover a question, you can configure the project to show a contact form, support email, or another next step.
- Answers across time zones and languages
- The assistant remains available outside support hours, and readers can ask in 60+ languages even when the documentation is written in English.
- Turn the queue into a docs backlog
- Review unresolved questions by topic and share recurring issues with your documentation team. Track whether updates help readers resolve those questions.
- Start with your existing docs
- Add the widget to your docs or help center and test common support questions during the 14-day trial. Plans start at $50/month.
“Biel.ai has been one of those great examples of low effort, high impact tasks. Easy to set up, yet the positive effects are felt immediately.”
Questions about support
How should we measure ticket deflection?
Tag documentation-related tickets before launch, then compare their volume with chatbot conversations and unresolved questions over the same period. See our measurement guide.
What happens when it cannot answer?
Biel can say when it does not have enough evidence. You can configure a contact form, support email, or another next step. Unanswered questions are logged as content gaps.
Will it give customers wrong answers?
Yes, errors are possible. Biel retrieves from your docs and includes source links, but readers should check important answers against those pages.
Can it answer where our team and community already talk?
Yes. Native apps for Slack, Microsoft Teams, and Discord answer from the same docs index, with citations.
How do we build the business case?
Estimate the cost of documentation-related tickets that Biel helps resolve, then compare it with the subscription cost. Use measured results from a pilot. Our business-case guide provides a starting model.
What does it cost?
Plans start at $50/month. You can try Biel for 14 days without a credit card. See pricing and included usage.