Reduce the tickets your docs already answer
Biel answers repetitive documentation questions with source links. When the docs are not enough, you can show readers a configured contact path.
Used by documentation and developer-experience teams
Why support teams run Biel
Help customers answer common product questions
Deflect the tickets your docs already answer
Biel answers common documentation questions before a ticket is filed and links readers to the source. Measure the effect against your own ticket categories and baseline.
Grounded answers with sources
Biel retrieves from your indexed docs, provides source links, and is designed to decline when the evidence is insufficient. Generative models can still make errors, so readers can verify important answers against the cited documentation.
A clear path to your support team
When the docs do not cover a question, you can configure the project to show a contact form, support email, or another next step.
Answers across time zones and languages
The assistant remains available outside support hours, and readers can ask in 60+ languages even when the documentation is written in English.
Turn the queue into a docs backlog
Review unresolved questions by topic and share recurring issues with your documentation team. Track whether updates help readers resolve those questions.
Start with your existing docs
Add the widget to your docs or help center and test common support questions during the 14-day trial. Plans start at $50/month.
“Biel.ai has been one of those great examples of low effort, high impact tasks. Easy to set up, yet the positive effects are felt immediately.”