Reduce the tickets your docs already answer
Biel answers repetitive documentation questions with source links. When the docs are not enough, you can show readers a configured contact path.
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100,000+ technical questions answered, 98.7% rated helpful
Fewer repeat tickets. Sources readers can check.
Grounded answers on the docs and in team chat, a configurable contact path, and a log of the questions that should become documentation.
Deflect the tickets your docs already answer
Biel answers common documentation questions before a ticket is filed and links readers to the source. Measure the effect against your own ticket categories and baseline.
Grounded answers with sources
Biel retrieves from your indexed docs, provides source links, and is designed to decline when the evidence is insufficient. Generative models can still make errors, so readers can verify important answers against the cited documentation.
A clear next step, not a bot loop
When the docs do not cover a question, you can configure the project to show a contact form, support email, or another next step.
Answers across time zones and languages
The assistant remains available outside support hours, and readers can ask in 60+ languages even when the documentation is written in English.
Turn the queue into a docs backlog
Every unanswered question is logged and clustered. That list is the exact set of articles that would retire recurring tickets, ranked by real demand. Send it to the docs team and watch the same question stop arriving.
Live before the next standup
One script tag on the docs or help center, native apps for Slack, Teams, and Discord. Self-serve from $50/month, no procurement cycle, no sales call, 14-day free trial.
“Biel.ai has been one of those great examples of low effort, high impact tasks. Easy to set up, yet the positive effects are felt immediately.”