Find out what your docs cannot answer
Give readers source-linked answers, then use their questions, ratings, and unresolved topics to prioritize documentation work.
14 days free. No credit card required.
Learn what readers need from their questions
Give readers a direct answer with sources, then use their unresolved questions to plan documentation improvements.
- A backlog of what to write next
- Review unresolved questions grouped by topic, then use reader demand to decide what to document next.
- See the wording readers use
- The question log shows the terms readers use, helping you find gaps between their language and your navigation or page titles.
- Metrics for documentation reviews
- Use question volume, ratings, and unresolved topics alongside your existing documentation metrics.
- Answers grounded in your docs
- Readers get an answer with links to your indexed documentation. They can check the source, while your team reviews questions that need better coverage.
- Every site you maintain, one assistant
- Guide site, API reference, wiki, even sites on different platforms: one index covers them all, and readers get routed to the right site. The Tezos team runs one assistant across docs.tezos.com and docs.etherlink.com.
- Works with your documentation platform
- Add the widget through a platform plugin or script tag. Keep your existing publishing workflow and customize the appearance to match your docs.
“The main benefit is learning what questions our users ask and whether the bot can answer them. We've made many doc updates when we learned that customers asked for particular info and the bot wasn't able to answer.”
Questions about documentation quality
How does Biel handle questions our docs do not cover?
Biel can say when it does not have enough evidence and logs the question as a content gap. Model errors remain possible, so verify important answers against their sources.
How do I see what readers asked?
The analytics dashboard shows questions, answers, ratings, and unanswered questions grouped by topic. See how technical writers use chatbot analytics.
Can it cover several docs sites at once?
Yes. A project can index several sites, and answers can link to the supporting pages across them. See how Tezos connects its documentation sites.
Do I need engineering help to install it?
You need access to your site configuration to add a script or plugin. If another team manages publishing, ask them to install it. Guides cover Docusaurus, MkDocs, and Sphinx.
How do we measure whether it is working?
Track satisfaction, unanswered-question rate, and relevant support volume. See our measurement guide for a practical framework.
We already have page-view analytics. What does this add?
Biel records questions in the reader’s own words, plus answers and feedback. Unresolved topics help you investigate gaps that page-view data alone may miss.
Does it replace our existing docs search?
You can keep your existing search and add only the chatbot. Or use Biel Search for page results, with an Ask AI option for answers.
What does it cost?
Plans start at $50/month. You can try Biel for 14 days without a credit card. See pricing and included usage.