Internal AI Assistant · For company knowledge

Train an AI on your company’s documentation

Deploy an assistant that knows your internal processes, your APIs, your runbooks, your policies. Your team gets answers from your actual content, in the tools they already use, without hunting through wikis or pinging the same colleague.

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#eng-platform2:14 PM
M
Maya Patel2:14 PM
@Biel how do I rotate prod database credentials? Need to do it without a maintenance window.
Biel
BielApp2:14 PM
Use the dual-credential rotation in infra/runbooks/db-rotate. Provision the new secret, deploy with both old and new active, drain traffic to the new one, then revoke the old. The script handles the handoff automatically; expected downtime is zero.
📄runbooks/db-rotation.md📄platform/secrets-policy
D
Daniel Reis2:16 PM
@Biel does the same procedure work for the staging cluster?
Message #eng-platform

Used by teams that take their documentation seriously

GrepTime
ScyllaDB
SecuroSys
Katalon
Talon.one
Tezos
CrazyGames
GrepTime
ScyllaDB
SecuroSys
Katalon
Talon.one
Tezos
CrazyGames
The gap public AI can’t fill

ChatGPT doesn’t know your business

Public AI can write code and answer general questions. It can’t explain your deploy pipeline, your security posture, or why finance refuses POs over $10k. Your team needs an assistant that knows your actual context.

Public AI · ChatGPT, Claude

General knowledge only

  • ×No access to your internal docs, procedures, or company-specific information.
  • ×Generic responses lacking company context and business-specific accuracy.
  • ×Team members may paste sensitive data into external AI to get useful answers.
  • ×No way to know what people are asking, or where your docs fall short.
  • ×Every team picks a different tool. No single source of truth, no governance.
Biel Internal Assistant

Trained on your knowledge

  • iIndexes your Confluence, Notion, GitHub wikis, SharePoint, Drive, and more.
  • iiAnswers grounded in your actual processes, with sources cited every time.
  • iiiYour data stays in your tenant. Never used for model training. EU-hosted.
  • ivAnalytics show every question, answered or not. See gaps before they hurt.
  • vOne assistant in Slack, Teams, Discord, and your intranet. Same answer, everywhere.
What it does

Your team’s knowledge, always accessible

Stop people from asking the same questions about internal processes, API documentation, and company policies. Deploy an assistant that knows your business and meets your team where they already work.

i.

Knows your business, not generic answers

Trained on your internal documentation, your processes, your knowledge base. Get answers about your specific business context instead of vague generalities scraped from the open web.

ii.

Frees senior people from repeat questions

Common questions about tools, processes, and policies get answered automatically. New hires get answers instantly instead of waiting for a colleague who’s heads-down. Senior staff get their afternoons back.

iii.

Surfaces the gaps you didn’t know you had

Analytics show which topics get asked repeatedly and which questions go unanswered. Identify where documentation is missing before it slows teams down or shows up as turnover risk.

iv.

Sounds like your company

Configure tone, terminology, and voice. Define what’s in scope and what isn’t. The assistant introduces itself the way you’d introduce it, in the language your team actually uses.

v.

Access controls that fit how you work

Team-level permissions and domain restrictions. Restrict sensitive content to specific departments. Engineering sees engineering docs; finance sees finance docs; HR sees HR docs.

vi.

Stays in sync with your sources

Re-index on a schedule, on every commit, or via webhook. When your docs change, the assistant changes with them. No stale runbooks, no answers from last quarter’s process.

How it works

Index every doc. Answer in every chat.

Biel reads the tools your team already writes in, then puts the answers in the tools your team already talks in. No migration, no new app to install, no behavior change required.

Index from
Wherever your team already writes
  • Confluence
    Wikis, spaces, and pages
  • Notion
    Docs, databases, and wikis
  • GitHub
    Repos, wikis, READMEs
  • SharePoint & Drive
    PDFs, Word, Markdown
  • Local files
    Bulk upload, drag-and-drop
Answer in
Wherever your team already talks
  • Slack
    @-mention or DM in any workspace
  • Microsoft Teams
    Personal, group, and channel chats
  • Discord
    /ask slash command in any server
  • Intranet widget
    Drop-in for any internal portal
  • API & MCP
    For internal tools and AI assistants
Security

Security isn’t a feature. It’s the foundation.

Enterprise-grade protection for your most sensitive content. Built for teams whose compliance team reads the fine print, and whose legal team asks for it twice.

  • Domain restrictions
    Lock the assistant to your verified company domains. Public access disabled by default.
  • OAuth 2.0 & tokens
    Standards-based authentication. Scoped, rotatable, auditable API tokens.
  • Rate limiting
    Per-user, per-key, per-project limits. Abuse prevention, traffic spikes absorbed.
  • Encryption in transit & at rest
    TLS 1.3 in transit, AES-256 at rest. Standard cryptographic primitives, no rolling our own.
  • Audit logs
    Every query, every response, every source cited. Available to admins, exportable on request.

GDPR compliant

European data protection standards. EU-hosted by default.

Private by default

Conversations never used for model training. Yours, end-to-end.

Your tenant, your data

Indexed content stays in your project. Delete or export at any time.

No public access

Internal assistants are gated by default. Public access is opt-in only.

Easy to set up, yet the positive effects are felt immediately.

Marko Stanik · Product Success at Turnkey

Things teams ask before deploying

What can I connect?

Confluence, Notion, GitHub, SharePoint, Google Drive, plus PDF/Word/Markdown uploads. For anything else, point us at a sitemap and we’ll crawl it. If you need a connector we don’t have, we usually ship it in under a week.

Why not just use ChatGPT or Claude?

They don’t know your runbooks, your APIs, or your finance approval thresholds. Your business is invisible to them. Biel reads your actual docs, cites the source on every answer, and keeps everything inside your tenant. Most teams use both: public AI for general work, Biel for anything internal.

Can I control who has access?

Yes. You can lock the assistant to your company domains, hand out scoped API tokens per team or project, and split permissions so engineering docs stay with engineering. SSO via SAML or OIDC is on the roadmap. Not shipped yet, but coming.

Is our data secure?

EU-hosted by default, GDPR compliant, encrypted at rest (AES-256) and in transit (TLS 1.3). Your conversations and content are never used to train models, and you can delete or export everything you’ve indexed whenever you want.

How does it stay in sync with our docs?

However you want it to. Schedule re-indexes hourly or daily, fire a webhook on every commit or page edit, or call the refresh API from CI/CD. The index always reflects what your team is actually shipping.

What’s the pricing?

Starts at $50/mo with a 14-day free trial. No credit card to start. Volume pricing for company-wide rollouts, and Enterprise adds higher rate limits and a named technical contact you can email directly.

Give your team instant access to company knowledge

14-day free trial · No credit card required · From $50/mo
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