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Internal AI assistant for company knowledge

Give your team answers from its internal docs

Connect the runbooks, guides, and procedures your team maintains. Employees can ask in a connected chat app and follow answers back to the source. Review access requirements with us before a private rollout.

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#eng-platform2:14 PM
M
Maya Patel2:14 PM
@Biel.ai how do I rotate prod database credentials? Need to do it without a maintenance window.
Biel
BielApp2:14 PM
Use the dual-credential rotation in infra/runbooks/db-rotate. Provision the new secret, deploy with both old and new active, drain traffic to the new one, then revoke the old. The script handles the handoff automatically; expected downtime is zero.
đź“„runbooks/db-rotation.mdđź“„platform/secrets-policy
D
Daniel Reis2:16 PM
@Biel.ai does the same procedure work for the staging cluster?

Used by documentation and developer-experience teams

ScyllaDB
Katalon
Tezos
Talon.one
GrepTime
CrazyGames
SecuroSys
ScyllaDB
Katalon
Tezos
Talon.one
GrepTime
CrazyGames
SecuroSys

What it does

Help your team find documented answers

Help employees look up documented procedures and learn which questions need clearer internal guidance.
i.

Answers from approved internal sources

Index your internal documentation, processes, and knowledge base so answers can draw on company-specific context and link back to the source.

ii.

Frees senior people from repeat questions

Handle repeat questions about tools, processes, and policies without asking the same subject-matter expert each time.

iii.

Shows recurring and unresolved questions

Use query analytics to find topics people ask about repeatedly and questions the documentation does not yet cover.

iv.

Sounds like your company

Configure tone, terminology, and voice. Define what’s in scope and what isn’t. The assistant introduces itself the way you’d introduce it, in the language your team actually uses.

v.

Access controls that fit how you work

Configure project-scoped API keys and confirm which sources each audience may access. Contact us to review deployments that require department-level permissions.

vi.

Refreshes with your sources

Re-index on a schedule, after a commit, or through the refresh API so the assistant tracks published changes.

How it works

Connect approved sources to your team’s tools

Choose the sources this audience should use, then connect a supported chat app, internal widget, API client, or MCP tool. Keep your existing authoring workflow.

Index from
Wherever your team already writes
  • Confluence
    Wikis, spaces, and pages
  • GitHub
    Repos, wikis, READMEs
  • Internal sites
    Any crawlable site or sitemap
  • Files
    PDF, Word, Markdown uploads
  • OpenAPI specs
    API references from your current index
↓
Answer in
Wherever your team already talks
  • Slack
    @-mention or DM in any workspace
  • Microsoft Teams
    Personal, group, and channel chats
  • Discord
    /ask slash command in any server
  • Intranet widget
    Drop-in for any internal portal
  • API & MCP
    For internal tools and AI assistants
Security

Review access before you deploy

Check the project’s source scope, reader authentication, and data-handling requirements. Our Security Overview documents the available controls.

  • Domain restrictions
    Choose which domains may embed the widget. This controls embedding and does not replace employee authentication.
  • Scoped API keys
    Limit an API key to a project and specific permissions. Rotate or revoke it when needed.
  • Rate limiting
    Per-session and per-IP limits help control abuse. Review your deployment’s requirements with the product team.
  • Encryption in transit and at rest
    Biel encrypts customer content in transit and at rest. See the security documentation for current implementation details.
  • Audit logs
    Security-sensitive operations are logged. See the Security Overview for the current controls.

GDPR support

A DPA is available. EU data residency is an Enterprise option.

No model training

Your indexed content and conversations are not used to train AI models.

Your tenant, your data

Indexed content stays in your project. Delete or export at any time.

Plan reader access

Confirm source access and reader authentication before making internal content available through an assistant.

“Easy to set up, yet the positive effects are felt immediately.”

Marko Stanik · Product Success at Turnkey

Questions about internal docs

What can I connect?

Connect Confluence, GitHub, OpenAPI specs, or uploaded PDF, Word, and Markdown files. Private websites need custom access configuration. Ask us about your sources.

Why not just use ChatGPT or Claude?

Biel indexes the internal sources you choose and links answers to supporting documentation where source links are available. Employees can use it in your chosen interface without setting up their own source connections.

Can I control who has access?

API keys control API access. Domain restrictions limit where the widget appears, but do not authenticate employees or inherit source permissions. Review your reader-access requirements with us.

Is my data used to train AI models?

No. We do not use your indexed content or user conversations to train AI models. See the Security Overview.

How does it stay in sync with our docs?

Refresh sources from the dashboard or use scheduled indexing. API-triggered refresh is available on plans with API access. Options depend on the source type and plan.

What does it cost?

Plans start at $50/month. Compare plans or discuss your rollout.

Help your team find answers to company knowledge

Try Biel with your docsBook a demo
14-day free trial · No credit card required
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