Pass chat context to your action URLs

Actions can now pass the context behind a chatbot handoff to the URL they open.

Add one of these placeholders to an action URL:

• {chat_id} for the conversation ID
• {chat_url} for a direct dashboard link to the conversation
• {question} for the visitor's most recent question

For example, a support-form action can include the conversation ID automatically:

https://support.example.com/new?conversation_id={chat_id}

Biel.ai replaces placeholders before showing the button, URL-encodes the values, and uses an empty value when no context is available. That lets your support, booking, or CRM workflow receive the detail it needs without asking the visitor to copy it manually.

See the Actions documentation for the full setup and examples.