Any channel
Once authorized, the bot is available server-wide. No per-channel invite. Members run /ask wherever they are.
/ask question:...
For Discord servers
Your docs, answered in Discord
Members run /ask where the bot has permission and get answers from your connected documentation. Useful for open-source communities and product support servers. Available from $150/month.
14-day free trialNo credit card required
#helpacme-communityM
maya.devToday at 2:14 PM
/ask how do I rotate prod database credentials? Need to do it without a maintenance window.
BielAppToday at 2:14 PM
Use the dual-credential rotation in infra/runbooks/db-rotate. Provision the new secret, deploy with both old and new active, drain traffic to the new one, then revoke the old. The script handles the handoff; expected downtime is zero.
📄runbooks/db-rotation.md📄platform/secrets-policy
D
daniel.rToday at 2:16 PM
/ask does the same procedure work for the staging cluster?
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Used by documentation and developer-experience teams
Where members can ask
Answers where the questions come up
Use the documentation connected to your Biel project in Discord. Members can ask in a reply thread and check linked web sources.
Slash commands
/ask answers questions, /clear resets context. Commands become available after authorization; registration can take a moment.
/ask /clear
Thread context
An /ask opens a thread. Follow-up questions in that thread share context; /clear resets it.
Conversation memory
Source citations
Answers can include links to indexed web pages so members can check the source.
docs.acme.dev/...
Setup
Connect your server, then test a question.
Start with a Biel project that has indexed content. Authorize the hosted bot for your server and check its permissions before inviting members to use it.
Full setup guide- 01
Connect your server
Open your Biel project, scroll to Integrations, click Add to Discord. Select the server you have Manage Server permission on and authorize. - 02
Slash commands register
Discord registers/askand/clearafter authorization. Members can use them in any channel where the bot has Send Messages and Use Application Commands permissions. - 03
Members ask
/ask question: how do I authenticate with the API?Answer arrives inline with source links, public to the channel by default. - 04
Reset when needed
Use/askinside the reply thread for follow-ups./clearresets that thread or DM.
Before you install
Where can the bot answer?
In channels where it has permission to send messages and use application commands, and in DMs. Members ask with
/ask. It does not answer every channel message automatically.Do members need any special permission?
No.
/ask is registered server-wide and available to all members by default. Channel admins can hide it from specific channels using Discord's built-in command permissions.Does it remember the conversation?
Yes, within each reply thread or DM. Use
/ask for a follow-up and /clear to reset that context. A question at the channel root starts a separate thread.Can we use it for an open-source community?
Yes. Connect your public docs, add the bot to a help channel, and test common newcomer questions before rollout.
Is it trained on our Discord conversations?
No. Discord messages are not added as knowledge sources, and customer content and conversations are not used to train models. The bot answers from the documentation connected to your Biel project.
What happens to the questions asked?
You can review them in the Biel dashboard alongside web-widget questions. The Content Gaps view groups repeated unanswered questions.
How long does setup take?
Choose Add to Discord in your project settings and authorize a server you manage. Allow time for command registration and source indexing.
Bring your documentation into Discord.
14-day free trial · No credit card required
Use a different platform? See our integration pages for Slack, Microsoft Teams, Docusaurus, MkDocs, and GitHub.