Any channel
Once authorized, the bot is available server-wide. No per-channel invite. Members run /ask wherever they are.
/ask question:...
For Discord servers
Your docs, answered in Discord
Members run /ask in any channel and get a source-cited answer from your documentation. Built for OSS communities, dev tool servers, and any team where the docs questions land in chat. Setup is a few clicks.
14-day freeSelf-serveLive in 15 min
#helpacme-communityM
maya.devToday at 2:14 PM
/ask how do I rotate prod database credentials? Need to do it without a maintenance window.
BielAppToday at 2:14 PM
Use the dual-credential rotation in
infra/runbooks/db-rotate. Provision the new secret, deploy with both old and new active, drain traffic to the new one, then revoke the old. The script handles the handoff; expected downtime is zero.๐runbooks/db-rotation.md๐platform/secrets-policy
D
daniel.rToday at 2:16 PM
/ask does the same procedure work for the staging cluster?
๏ผMessage #help
Used by teams that take their documentation seriously
Where members can ask
Four surfaces, one bot.
Discord is where developer communities and product power-users already are. Biel meets them there with the same answer engine that powers your docs site, citing the same sources.
Slash commands
/ask answers questions, /clear resets context. Discord registers them at install, so no client restart is needed.
/ask /clear
Per-channel context
The bot remembers the previous question in a channel so follow-ups resolve. /clear starts a new conversation.
Conversation memory
Source citations
Every answer carries doc title and a deep link to the section. Members verify in one click.
docs.acme.dev/...
Setup
Live in five minutes, no code.
OAuth into your Discord server, slash commands register automatically, members start asking. The bot is hosted by Biel.ai, so there is nothing to deploy.
Full setup guide- 01
Connect your server
Open your Biel project, scroll to Integrations, click Add to Discord. Select the server you have Manage Server permission on and authorize. - 02
Slash commands register
Discord registers/askand/clearimmediately. Members can use them in any channel where the bot has Send Messages and Use Application Commands permissions. - 03
Members ask
/ask question: how do I authenticate with the API?Answer arrives inline with source links, public to the channel by default. - 04
Reset when needed
Per-channel context is kept so follow-ups work./clearstarts fresh.
Without Biel vs with Biel in Discord
Most docs questions in a Discord server get answered by maintainers, repeatedly. Biel turns those into self-serve answers and surfaces the gaps your docs do not cover.
| Dimension | Discord alone | Biel.ai |
|---|---|---|
| Where members ask | They post in #help and wait for whoever happens to be online. Same questions repeat across timezones. | They run /ask in any channel. Answer in seconds, even at 3 AM, with source links to your docs. |
| OSS communities | Maintainers field the same first-time-user questions every week. Burnout follows. | New users self-serve from the docs. Maintainers field the genuinely new questions. |
| Context across messages | No shared memory. Threads sprawl. Past answers buried in scroll. | Per-channel conversation context. Follow-up questions resolve without repeating background. |
| Source attribution | A pinned 'Read the docs' message that nobody reads. | Every answer cites the doc page and section. Direct link, no scrolling required. |
| Docs gap signal | Repeated questions get noticed only when a maintainer is in the mood. | Every question lands in the dashboard. Repeats surface as content gaps to fix. |
| Setup | Build a Discord bot in-house with a slash command and an LLM. Host it. Maintain it. | Click Add to Discord. Bot live in 5 minutes. No code. |
Things teams ask during evaluation
Where can the bot answer?
In any channel where it has Send Messages and Use Application Commands permissions. Most servers grant both at install. The bot does not auto-respond to messages, only to slash commands.
Do members need any special permission?
No.
/ask is registered server-wide and available to all members by default. Channel admins can hide it from specific channels using Discord's built-in command permissions.Does it remember the conversation?
Yes, per channel. Follow-up questions in the same channel resolve with context.
/clear resets when you want a clean slate.Can we use it for an OSS community?
Yes. The most common pattern: index the project README, the docs site, and the wiki, then add the bot to the server's
#help channel. New members self-serve, maintainers handle the genuinely new questions.Is it trained on our Discord conversations?
No. The bot answers only from the documentation sources you index in your Biel.ai project. Discord messages are not used to train models and are not a knowledge source for answers. The bot reads an
/ask command, queries your indexed docs, replies.What happens to the questions asked?
They land in your Biel.ai dashboard alongside web-widget questions. Repeated unanswered questions surface in the Content Gaps view.
How long does setup take?
Click Add to Discord, choose the server, authorize. Slash commands register immediately. Most teams are live in five minutes.
Where does our content go?
EU-hosted by default. GDPR compliant. Discord queries are processed for the answer and not used to train models.
Stop answering the same first-time-user question.
14-day free trial ยท No credit card required ยท From $50/mo
Use a different platform? See our integration pages for Slack, Microsoft Teams, Docusaurus, MkDocs, and GitHub.