Public channels
Invite the bot once. Mention @Biel.ai in any thread and the answer lands inline, with source links readers can click.
/invite @Biel.ai
For Slack workspaces
Your docs, answered in Slack
Mention @Biel.ai in a channel where it is invited, or DM the bot directly. Get answers from your connected documentation without leaving Slack. Available from $150/month.
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#eng-platform2:14 PMM
Maya Patel2:14 PM
@Biel.ai how do I rotate prod database credentials? Need to do it without a maintenance window.
BielApp2:14 PM
Use the dual-credential rotation in infra/runbooks/db-rotate. Provision the new secret, deploy with both old and new active, drain traffic to the new one, then revoke the old. The script handles the handoff automatically; expected downtime is zero.
📄runbooks/db-rotation.md📄platform/secrets-policy
D
Daniel Reis2:16 PM
@Biel.ai does the same procedure work for the staging cluster?
Used by documentation and developer-experience teams
Where readers can ask
Answers where the questions come up
Use the documentation connected to your Biel project in Slack. Follow-up questions stay in their own thread, and readers can check linked web sources.
Direct messages
Private lookups for someone who does not want to ask the question publicly. The reply stays in the DM; authorized Biel dashboard users can review the conversation.
DM @Biel.ai
Threads with context
Each thread keeps its own context. Mention @Biel.ai clear inside the thread to reset it.
@Biel.ai clear
Source citations
Answers can include links to indexed web pages so readers can check the source.
docs.acme.dev/...
Setup
Connect your workspace, then test a question.
Start with a Biel project that has indexed content. Connect Slack and invite the hosted bot to the channels where readers need help.
Full setup guide- 01
Connect your workspace
Open your Biel project, scroll to Integrations, click Connect on the Slack card. Review and approve the permissions in Slack. - 02
Invite the bot to a channel
In any channel where you want it to respond, run/invite @Biel.ai. The bot only sees channels it has been invited to. - 03
Mention or DM
Mention@Biel.aiwith a question in a channel, or DM the bot directly. Answer arrives inline with source links. - 04
Reset when needed
Mention@Biel.ai clearinside a thread to start a fresh conversation there.
Before you install
Where can the bot answer?
In channels where you invite it, and in direct messages to the bot. Channel questions need a mention. The bot answers from your connected docs, not channel history.
Does it remember the conversation?
Yes, within each thread. Mention it again for a follow-up. Use
@Biel.ai clear in that thread to reset context. A new mention at the channel root starts a separate conversation.Can different channels point to different projects?
No. Each Slack workspace connects to one Biel project. Separate workspaces can use separate projects.
Will the bot see private messages between teammates?
No. The bot only reads messages addressed to it: mentions in channels it has been invited to, and DMs to it directly. Other channel traffic is invisible.
Is it trained on our Slack conversations?
No. Slack messages are not added as knowledge sources, and customer content and conversations are not used to train models. The bot answers from the documentation connected to your Biel project.
What happens to the questions asked in Slack?
You can review them in the Biel dashboard alongside web-widget questions. The Content Gaps view groups repeated unanswered questions.
How long does setup take?
Connect Slack from your project settings, approve the permissions, and invite the bot to a channel. You need indexed documentation and permission to install workspace apps.
Bring your documentation into Slack.
14-day free trial · No credit card required
Use a different platform? See our integration pages for Discord, Microsoft Teams, Docusaurus, MkDocs, and GitHub.