Help Center articles
Categories, sections, and articles. The Help Center hierarchy preserved as metadata so citations show readers where the answer lives.
Category > Section > Article
Coming soon · Zendesk
Ask AI for your Zendesk Help Center
Index a public Zendesk Help Center by URL today. A native connection for private content is in development; join early access for the confirmed beta scope.
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What Biel will read from Zendesk
Public Help Centers today, private access in development.
Use the public URL crawler today. The planned native connection is focused on content that the crawler cannot access.
Multi-brand Help Centers
Zendesk supports separate Help Centers per brand. Each brand KB will index as its own source so answers stay scoped.
brand-a, brand-b
Multi-language
Each language version of an article is indexed separately. Readers get answers in their language with citations to the right localized URL.
/hc/en-us/, /hc/de/
Public Help Centers
Already supported today via URL indexing. Point Biel at your public Help Center URL and it crawls the rendered site.
Available now
Availability and planned scope
When will the native Zendesk integration ship?
In development. Join early access for the confirmed beta scope and timing. Public Help Centers can be indexed by URL today.
Can I use Biel with Zendesk today?
Yes, if the Help Center is public. Add its live URL as a source in Biel. Internal-only articles are not supported through the public crawler.
Will it embed inside the Help Center?
Yes. Add the widget through a Zendesk Help Center theme override.
Will it support agent-side answers?
We are evaluating an agent-side app. The initial native integration is focused on private Help Center content.
Will it index ticket history?
Not as a primary source. Tickets contain customer PII and are noisy. Help Center articles are the right shape. The recommended workflow: turn repeat tickets into articles, then index those.
Get notified when Zendesk ships.
We'll email you the moment the native Zendesk integration is ready.
Use a different platform? See our integration pages for Freshdesk, Document360, Confluence, Notion, and Slack.