Help Center articles
Categories, sections, and articles. The Help Center hierarchy preserved as metadata so citations show readers where the answer lives.
Category > Section > Article
Coming soon · Zendesk
Ask AI for your Zendesk Help Center
A native Biel.ai source connection for Zendesk is in development: Help Center articles, multi-brand workspaces, and agent-side answers in tickets. Index public Help Centers by URL today.
No credit cardEU-hosted14-day free trial
What Biel will read from Zendesk
Four content types, one chatbot.
Zendesk Help Center is where most product support knowledge lives. Biel will turn that into self-serve answers for customers and suggested replies for agents.
Multi-brand Help Centers
Zendesk supports separate Help Centers per brand. Each brand KB will index as its own source so answers stay scoped.
brand-a, brand-b
Multi-language
Each language version of an article is indexed separately. Readers get answers in their language with citations to the right localized URL.
/hc/en-us/, /hc/de/
Public Help Centers
Already supported today via URL indexing. Point Biel at your public Help Center URL and it crawls the rendered site.
Available now
What we can answer today
When will the native Zendesk integration ship?
In development. The native API connection will support internal-only articles, sandbox accounts, and multi-brand workspaces. Sign up for early access and we will notify you when beta opens.
Can I use Biel with Zendesk today?
Yes, if your Help Center is publicly accessible. Add the live Help Center URL as a source in your Biel.ai project. Biel crawls the rendered HTML, indexes articles, and returns source-cited answers. Internal-only articles require the native integration we are building.
Will it embed inside the Help Center?
Yes. Zendesk Help Centers support custom code via theme template overrides, same install pattern as Jekyll today. Drop the widget into the document_head and footer template, ship the theme, done.
Will it support agent-side answers?
Yes. The roadmap includes a Zendesk app that surfaces Biel answers inside the agent ticket view, so agents get suggested replies grounded in your KB without leaving Zendesk.
Will it index ticket history?
Not as a primary source. Tickets contain customer PII and are noisy. Help Center articles are the right shape. The recommended workflow: turn repeat tickets into articles, then index those.
Where does our content go?
EU-hosted by default. GDPR compliant. Your KB content is read for indexing only and never used to train models.
Get notified when Zendesk ships.
We'll email you the moment the native Zendesk integration is ready.
Use a different platform? See our integration pages for Freshdesk, Document360, Confluence, Notion, and Slack.